Welcome to Enfield Town Florist, your local provider of fresh flowers and thoughtful floral arrangements in Enfield Town and the surrounding areas. These Terms and Conditions ("Terms") cover all orders placed through our website for flower delivery and related services. By placing an order, you agree to be bound by these Terms. If you do not accept these Terms, you should not continue to use our website or place orders with us.
These Terms and Conditions are designed for customers accessing our website and ordering for delivery or collection in Enfield Town and neighbouring areas. Whether ordering for yourself or on behalf of another person, these Terms apply to all buyers and users of our flower delivery services.
To place an order with Enfield Town Florist, you should follow the instructions displayed on our website. Select the desired floral products and complete the online order form, including necessary delivery and recipient details. Please check your order details carefully before submission, as errors may delay processing and delivery. Upon completion of the checkout process, you will receive an order confirmation electronically, summarising the items purchased, recipient information, and estimated delivery date. This email is an acknowledgment of receipt, not acceptance of your order.
We reserve the right to refuse, cancel, or limit any order if, for example, a product is unavailable, if there are issues with payment, or under suspicion of fraudulent activity. If we cancel your order after payment has been taken, you will be refunded in full for any amount paid.
All products displayed on our website are subject to availability. On occasion, seasonal or supply-related changes may mean that certain flowers or items become unavailable at short notice. If a specific flower or product becomes unavailable, our skilled florists will substitute with a product of equal or higher value and closest available style and colour scheme. Where reasonably possible, we will contact you to inform you of substantial substitutions.
We strive to ensure all bouquets and arrangements are delivered to the standard and style portrayed on our website, though variations may occur as a result of natural characteristics of fresh flowers and availability at the time of preparation.
All prices are stated in British Pounds Sterling (GBP) and are inclusive of VAT unless indicated otherwise. Delivery charges and any additional surcharges, where applicable, will be displayed prior to completing your order.
Payments for flower delivery in Enfield Town and the surrounding areas must be made at the time of ordering. We accept most major credit and debit cards through our secure online payment system. No order will be processed or dispatched prior to receipt of full payment. You will receive a payment confirmation as part of your order acknowledgment.
Enfield Town Florist provides flower delivery services within Enfield Town and neighbouring locations, as indicated on our website. We aim to fulfil all orders for the date requested but cannot guarantee a specific time of delivery unless stated as part of a service upgrade. Delivery times may be affected by external events, particularly during peak periods or adverse weather conditions. If no recipient is present at the delivery address, our drivers will attempt to leave the flowers with a neighbour or in a safe place, and a delivery card will be left with the recipient whenever possible.
Please ensure that the delivery address and recipient’s details supplied are correct. We cannot accept liability for late or failed deliveries where inaccurate or incomplete information is provided. Where affected, we will endeavour to assist in resolving such issues but are not responsible for additional redelivery costs.
You have the right to cancel your flower order for delivery within Enfield Town and the surrounding areas. To cancel, you must contact us at the earliest opportunity—no later than 24 hours before the scheduled delivery date. If we receive your valid cancellation request within this timeframe, we will provide a full refund of all payments made. For cancellations received less than 24 hours before delivery, or where bespoke or personalised items have commenced preparation, it may not be possible to provide a full refund. In such cases, we will inform you of any deductions for costs already incurred.
If your order is accidentally duplicated or contains errors on our part, please notify us as soon as possible so we may put things right. In the rare event that flowers arrive damaged, of unsatisfactory quality, or are not what was ordered, please notify us within 48 hours of delivery with relevant supporting information. If we are at fault, we offer to replace or refund your order, at our discretion and in line with the Consumer Rights Act 2015.
By placing an order, you agree that all details provided are accurate, true, and up to date and that you have sufficient authority to use the payment method provided. If you place an order on behalf of someone else, you are responsible for ensuring that the recipient is aware of these Terms and any relevant information associated with delivery.
Our total liability for any loss or damage arising out of, or in connection with, your order shall be limited to the total price paid for the items purchased. Enfield Town Florist shall not be liable for any indirect, special, consequential, or punitive damages, or any loss of profits or business. We do not accept liability for any delay, failure to deliver, or non-performance due to circumstances beyond our reasonable control, such as adverse weather, natural disasters, or supply chain disruptions.
Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be excluded by law.
All flowers sold are guaranteed fresh on delivery and prepared to high standards by our professional team. Care instructions are included with all bouquets and arrangements. In the rare event you are dissatisfied with the quality or freshness of your flowers, please contact us promptly. We may require photographic evidence and reserve the right to collect the original goods for investigation before a replacement or refund is issued.
All customer data is processed in accordance with our privacy policy, in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Personal information you provide is only used for fulfilling your order and, if you opt-in, for sending marketing information from Enfield Town Florist. We protect your data against unauthorised access and will never sell or share it with third parties for unrelated purposes.
All content on the Enfield Town Florist website, including product images, descriptions, and website layout, is protected by copyright and other intellectual property rights. Use or reproduction of any material without express permission is prohibited and may result in legal action.
These Terms and Conditions, and any contract formed as a result of an online order, are governed by and construed in accordance with the laws of England and Wales. In the event of a dispute, the courts of England and Wales will have exclusive jurisdiction. Your statutory rights as a consumer are not affected by these Terms.
Enfield Town Florist reserves the right to amend or update these Terms and Conditions at any time, with revised versions being posted on our website. It is your responsibility to check for the most recent version before placing an order. Your continued use of our website signifies your acceptance of any changes.
For all questions, concerns, or complaints regarding your order, the products received, or these Terms and Conditions, please reach out to us through the contact options provided on our website. We value your feedback and will endeavour to respond promptly and resolve any issues to your satisfaction where reasonably possible.
These Terms & Conditions specifically apply to all flower delivery and online orders fulfilled by Enfield Town Florist for customers in Enfield Town and all stated surrounding areas. For any clarification regarding these Terms or your specific requirements, please contact us before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Enfield Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Enfield Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
